Needto disable 5Ghz

[Merantza]

Devices not staying connected.  Device support only offers disabling 5Ghz.  Device is Amcrest doorbell.

My Ring doorbell does not offer ONVIF video.

[RXShorty]

Hi @Merantza 

I am not sure disabling 5GHz will solve your problem.
Nest Wifi currently selects to band that is supported by the device, in this case, your Amcrest doorbell will always connect to a 2.4GHz. Do you have enough signal?

According to the Nest Wifi support page: 

How does my device choose a band?

Devices that support only the 2.4 GHz band (an older phone, for example), will automatically connect to the 2.4 GHz band. Most dual band devices that support both 2.4 GHz and 5 GHz will automatically pick a band based on different factors like signal strength and guidance from the mesh Wi-Fi system.

[Jeff]

Hi Merantza,

I just wanted to jump in real fast to see if you saw RXShorty's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey Merantza,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

[Merantza]

Adding a "Guest" network seems to have solved the issue.

If you confirm that Google Nest Mesh systems set up "guest" with only 2.4 GHz that may help many others with the same issue.  Thanks for the quick replies!

[Jeff]

I'm happy to hear things are working well for you Merantza. That's good news, for sure. Before I go ahead and mark this resolved I just wanted to check and see if there might be anything else you needed. If you need anything more, just let me know.

Thanks,

Jeff

[Jeff]

Hi all,

As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.

Thanks,
Jeff