Nest Point Fails at 'waiting for final parts of the setup to complete' timesout - please help

[dgnest]

I've spent two days trying everything I can find in the existing forums. 

The setup is a Nest Wifi Router which has always worked fine. 
The newly purchased Nest Point connects to the wifi and then always fails at the final step 'waiting for final parts of the setup to complete' which timesout.

I have the main router, the nest wifi router, and the nest point all literally next to each other in the same room to try and set this up. 

Nest Wifi connection says Blazingly fast and about 140mbps connection 

I have tried these steps:

1. Factory reset the Nest Point at least 5x with no success
2. Tried reinstalling Google Home app on my iPhone and rebooting my iPhone
3. Tried setting up the Nest Point on my iPad 
4. Tried factory reseting the Nest Wifi and setting up with new name and password
5. Rebooted the whole Wifi network x3 
6. Shutting down and disconnecting everything connected to the network - including removal all the wires out of the devices for 30m and rebooting everything.

This has already cost me a lot in time and energy and I am extremely disappointed with the quality of the product Google is prepared to ship, when the community is full of posts relating to setup bugs and failures.

Please let me know how we can rectify this asap. 

Thank you

[olavrb]

Are both the existing router and the new point bought in the same region/ country? Mixing will not work.

• https://support.google.com/googlenest/answer/9548301?hl=en
• "Note: It's strongly recommended to purchase Nest Wifi from the country where you'll be using it. Since wireless regulations vary by country, you may experience compatibility issues if you move your Wifi device(s) to a different country and Google will be unable to offer support. If you're setting up a mesh network, it's recommended to purchase all of your Wifi points in the same country."

You could also try to set it up without using the QR code:

• https://support.google.com/googlenest/answer/9012064?hl=en

If you have a Android device, try Google Home from that too. And on your iOS device, make sure the Google Home app has permissions to the local network.

• https://support.google.com/chromecast/answer/7172427?hl=en

[dgnest]

Thanks @olavrb 

Yes devices bought in same country, but I will try setting up without QR code and see if that helps. 

hoping Google will respond at some point soon. 

[Jeff]

Hey, dgnest.

I'm just following up to see if you were able to get that setup to work out for you. If you have still had setup issues, let us know.

Thanks.

[dgnest]

Thanks for checking in but no, I spent a few hours with a google engineer on chat failing to fix it as we just went through all the steps I've been through multiple times unfortunately. I've now clocked 24 hrs literally trying to solve this.

I've asked my ISP to bridge the router to see if that helps, on googles recommendation. But its going to be a week before they can do that.

[Jeff]

Thanks, dgnest.

Yes, bridge mode is sometimes necessary depending on the type of modem you are working with. Hopefully that ends up being the solution for you. We'll keep this open for you so you can try that out.

Thanks.

[Jeff]

Hey, dgnest.

I'm just checking to see if you were able to try out that bridge mode solution yet. If not, no worries but I wanted to make sure we didn't leave you hanging if you still needed some help in the event it didn't work out for you. 

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[dgnest]

Hi, please keep open for now until the modem is bridged and I can confirm if setup still fails

[Jeff]

Sure, no problem dgnest.

Just let us know how things go when you get a chance.

Thanks!

[Jeff]

Hey again, dgnest.

I'm just following back up again to see how things are going and if you still needed me to keep this open.

Thanks,

- Jeff

[dgnest]

Hi there, 

I've tried everything including bridging the modem now via the ISP. 

Also increased the fibre package to 500mbps.

I am now at the point where I would like to return the nest point so I can invest in a new solution. 

Is that something you can assist with please?

[Jeff]

Hey, dgnest.

I understand why you're frustrated. As far as returns go, I can't assist with that, but you can contact Nest Support and they can help you with any return questions and the process itself. You can contact them here (choose chat or phone for method of contact): https://bit.ly/3o1aRK5.

If you have any issues reaching support, please let me know.

Thanks,

- Jeff

[Jeff]

Hey again, dgnest.

I just wanted to check in to see if you were able to get in touch with support or to see if you had any issues there. Let me know if you need more help on that.

Thanks,

- Jeff

[Jeff]

Hey, all.

Once again we'll be looking to close this up unless there's anything more needed here. If you're still looking for assistance, let me know.

Thanks,

- Jeff