05-20-2022 01:45 AM
I've spent two days trying everything I can find in the existing forums.
The setup is a Nest Wifi Router which has always worked fine.
The newly purchased Nest Point connects to the wifi and then always fails at the final step 'waiting for final parts of the setup to complete' which timesout.
I have the main router, the nest wifi router, and the nest point all literally next to each other in the same room to try and set this up.
Nest Wifi connection says Blazingly fast and about 140mbps connection
I have tried these steps:
This has already cost me a lot in time and energy and I am extremely disappointed with the quality of the product Google is prepared to ship, when the community is full of posts relating to setup bugs and failures.
Please let me know how we can rectify this asap.
Thank you
05-22-2022 09:35 AM
Are both the existing router and the new point bought in the same region/ country? Mixing will not work.
You could also try to set it up without using the QR code:
If you have a Android device, try Google Home from that too. And on your iOS device, make sure the Google Home app has permissions to the local network.
05-22-2022 11:12 PM
Thanks @olavrb
Yes devices bought in same country, but I will try setting up without QR code and see if that helps.
hoping Google will respond at some point soon.
05-25-2022 01:26 PM
Hey, dgnest.
I'm just following up to see if you were able to get that setup to work out for you. If you have still had setup issues, let us know.
Thanks.
05-26-2022 01:56 AM
Thanks for checking in but no, I spent a few hours with a google engineer on chat failing to fix it as we just went through all the steps I've been through multiple times unfortunately. I've now clocked 24 hrs literally trying to solve this.
I've asked my ISP to bridge the router to see if that helps, on googles recommendation. But its going to be a week before they can do that.
05-26-2022 11:03 AM
Thanks, dgnest.
Yes, bridge mode is sometimes necessary depending on the type of modem you are working with. Hopefully that ends up being the solution for you. We'll keep this open for you so you can try that out.
Thanks.
06-03-2022 12:42 PM
Hey, dgnest.
I'm just checking to see if you were able to try out that bridge mode solution yet. If not, no worries but I wanted to make sure we didn't leave you hanging if you still needed some help in the event it didn't work out for you.
Thanks.
06-07-2022 10:15 AM
Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
06-07-2022 11:07 AM
Hi, please keep open for now until the modem is bridged and I can confirm if setup still fails
06-08-2022 09:19 AM
Sure, no problem dgnest.
Just let us know how things go when you get a chance.
Thanks!
07-06-2022 02:27 PM
Hey again, dgnest.
I'm just following back up again to see how things are going and if you still needed me to keep this open.
Thanks,
- Jeff
07-07-2022 08:04 AM
Hi there,
I've tried everything including bridging the modem now via the ISP.
Also increased the fibre package to 500mbps.
I am now at the point where I would like to return the nest point so I can invest in a new solution.
Is that something you can assist with please?
07-07-2022 09:19 AM
Hey, dgnest.
I understand why you're frustrated. As far as returns go, I can't assist with that, but you can contact Nest Support and they can help you with any return questions and the process itself. You can contact them here (choose chat or phone for method of contact): https://bit.ly/3o1aRK5.
If you have any issues reaching support, please let me know.
Thanks,
- Jeff
07-11-2022 01:01 PM
Hey again, dgnest.
I just wanted to check in to see if you were able to get in touch with support or to see if you had any issues there. Let me know if you need more help on that.
Thanks,
- Jeff
07-15-2022 08:51 AM
Hey, all.
Once again we'll be looking to close this up unless there's anything more needed here. If you're still looking for assistance, let me know.
Thanks,
- Jeff