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Nest Pro WiFi Plug Not Working

mrphil85
Community Member

‎03-22-2025 12:06 AM

Hi

I have a three pack of the Nest Pro. I noticed connection issues and one of the routers was off. I tested the socket and it works fine. I swapped the routers around and all the routers are fine, but the plug and charger is not working. 

I've only had the product about a month but can't see how to complain or request a replacement power plug for the router. Please can someone advise. 

Thanks 

 

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ByronP
Community Specialist
Community Specialist

‎03-25-2025 06:08 PM

Hi mrphil85,

 

Thank you for posting in the community. I'm sorry to hear that you're experiencing trouble with the charging cable and the plug isn't working. I appreciate all your efforts to troubleshoot this situation. I'm here to help.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

 

Regards,

Byron

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