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Nest Replacement

hovhannesianhag
Community Member

I got an email from # saying my router has an issue and can be replaced for free.

About the same time, I noticed that my router reboots every 15 to 20 minutes

It is great that Google noticed this issue and tried to fix it, but the problem is the link to "this form" doesn't work, it only opens the nest support homepage. so I cannot request the replacement.

2 REPLIES 2

Mlabrador
Community Specialist
Community Specialist

Hey hovhannesianhag,

 

Could you tell us the case ID provided in the email? Also, when and where did you purchase the device? We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Nikki

Mlabrador
Community Specialist
Community Specialist

Hi hovhannesianhag,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you and may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

 

Best,

Nikki