Nest Router doesn't work with Sky Fibre Direct

[The-Major]

Hi

I am trying to get my Nest router to work with the Sky Fibre Direct ...

I have the Router and 3 extenders which worked perfectly with EE Fibre Direct but for some reason doesn't work with my new Sky subscription do I need to buy a newer version of the  Router?

[olavrb]

Have you tried to factory reset the Nest Wifi pucks then set up from scratch after you switched ISP?

You'll need to both factory reset each puck with the physical button, and delete the network from your Google Home home.

• https://support.google.com/googlenest/answer/6246619?hl=en

Then set up from scratch:

• https://support.google.com/googlenest/answer/9548301?hl=en

If using an Apple device for the setup process, make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ). And make sure the Google Home app has permissions to "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

[Jeff]

Hi The-Major,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[EdwardT]

Hi The-Major,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi The-Major,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward