Google TV won't download/update apps when on Google Wifi network

[rdbutler624]

I have a Sony Google TV that had been working great until I recently needed to reset the TV and now when I go to update and download apps, they all stick at download pending. I have cleared caches/data on multiple apps, removed and added my google account, tried other google account all to no avail. 

Today I disconnected my phone from my Google wifi network  and broadcast a hotspot and connected the tv and everything updated and downloaded instantly. So, I factory reset my entire network and it is still not working to download one of the same apps I just downloaded on my phones hotspot.

**I have contacted the Sony help department and been working through all of their steps as well, but this now seems like a google wifi issue.**

[olavrb]

This is maybe not the solution, but try to first set a custom DNS, like Cloudflare or Google DNS for instance.

• https://support.google.com/googlenest/answer/6274141?hl=en

If that makes no difference, try to disable IPv6 for the Nest Wifi network:

• https://support.google.com/googlenest/answer/6361450?hl=en

What does your network look like other than Nest Wifi? Do you have a router in front of it that is not bridged, giving you double NAT? That could cause problems too.

[Jeff]

Hi rdbutler624,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[EdwardT]

Hi rdbutler624,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi rdbutler624,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward