Nest Wi-Fi doesn’t work “hey Google”

[RafaelPais]

 I just purchased and received my Nest wifi. I configured the devices but the dot doesn't respond to OK google or Hey google. The network is fine. The microphone is on. The top lights work when I move the volume… But nothing. Any idea?

[LovelyM]

Hi RafaelPais,

Thanks for reaching out here in the Wifi Community forum. I'd like to dig deeper.

A few questions: how many Google Nest Wifi points do you have? Are all of them not responding to voice commands? What's the light status on the devices? 

The built-in Google Assistant on your point should automatically work once you connect it to the Nest Wifi router. Ensure that the light status on the unit is not solid orange, which means it's muted. Rebooting it for a minute may also help. 

Keep me posted. 

Regards, 
Lovely

[LovelyM]

Hello RafaelPais, 

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working. 

Thanks, 
Lovely

[LovelyM]

Hey RafaelPais, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates, or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely