Nest Wi-Fi issues

[Jess6]

I have tried to reset my router, delete and reinstall my google home app but nothing has worked I am looking for help. Our indoor cameras work but all of the outdoor cameras blink orange and cannot find Wi-Fi….when I try to look for it in device settings on the app nothing is there. How do I resolve this problem? Any suggestions?

[Jeff]

Hi Jess6,

Can you let me know which model of cameras you're using for your outdoors cameras? Also, when you're at the spot where your cameras are installed, are you able to confirm that your network is providing an active WiFi signal (such as your phone being connected to the network)? Were the outdoor cameras working previously, or have they never been able to set up and connect well?

Let me know anything else you can about the situation and I'll be happy to help out.

Thanks,

Jeff

[Jess6]

Jeff the cameras were working for close to a year with wifi and zero connectivity issues. One day they just went offline and we have not been able to get them back on since, it has been about a month. We also have 3 indoor cameras that still work and were never disrupted. I deleted the cameras from our account and tried to reinstall them but now every time that I do it says they cannot connect to our Wi-Fi. We are using the google nest outdoor weather proof cameras wireless, and we also have one google nest flood light camera. They have all gone offline and we cannot get any of them to reconnect to the internet. I have tried to push the little button in the back to reset them. I have tried everything I can think of. 

[Jeff]

Hey Jess6,

Thanks for the added details on the situation. That helps solidify the picture, but it doesn't make it any less confusing. I'm not sure if how they're mounted would make this difficult or not, but would it be possible to bring one of the cameras indoors to try setting it up again near the router? I would like to rule out network connection or strength issues. With all the outdoor cameras going offline at once, it tends to point to a problem outside of each camera and more in line with the network or the Home app. Let me know if that's possible based on how you have your cameras mounted and set up.

Thanks,

Jeff

[Jeff]

Hi Jess6,

I just wanted to check in real fast to see if you saw my reply and to find out if you were able to give that a try or not. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan