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Nest Wi-Fi randomly can’t connect after 2 years

Yards555
Community Member

Have had a Google Nest Wi-Fi set up with multiple points work seamlessly on Verizon Fios for two years. I have the Nest router connected directly to the ONT, then I have a GoCoax adapter to run signal through the houses coax…connecting to two other routers on other sides of the house.

 

Saturday I woke up and the Wi-Fi was out. Have troubleshooted exhaustively. Per Verizon’s request, I connected their old router and it was able to connect…meaning signal is coming in to the house.

 

I have no idea why the Nest Wi-Fi would stop working and what I can do from here to get it back online.

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Welcome to the community Yards555! We can certainly help troubleshoot that with you. What colour is the LED light on your Wifi points? I'd recommend trying these steps:

Fix your Google Nest Wifi or Google Wifi network - Google Nest Help

LovelyM
Community Specialist
Community Specialist

Hello everyone,

@David_K, thank you for the assistance.

@Yards555, I'm checking in to see if you've tried the steps in the link that davidking provided. I'd be glad to hear from you, so please tell me if you are still having issues.

Best,
Lovely

LovelyM
Community Specialist
Community Specialist

Hi Yards555,

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Cheers,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey Yards555, 

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks,
Lovely