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Nest WiFi Point continues to display “connection failed”

epjanderson
Community Member

‎07-20-2024 02:48 PM

I have set up my entire network.  Have main router. 4 points and only 3 have connected.  The 4th keeps displaying “connection failed”. I have done the button reset.  There might be an issue with the setup code.  I am not sure how to post two pictures but I have the code which seems a number short and then the screen shot of the fail.  I have also tried to set it up on 2 different Apple devices. 

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1 REPLY 1

mejiacruz
Bronze
Bronze

‎07-26-2024 11:30 PM

Hi @epjanderson,

 

Thanks for posting on the community. I understand you're having trouble connecting your 4th point to your network. Let's work through this together.

To better assist you, please provide the following information:

  • Router Model: This will help us identify potential compatibility issues.
  • Point Model: Knowing the model of your points will help us narrow down the issue.
  • Detailed Setup Process: Could you describe the steps you took to set up the 4th point? This will help us identify any potential errors.
  • Error Message: If there's a specific error message other than "connection failed," please share it with us.

Regarding the setup code:

  • Code Length: Please double-check the length of the setup code.
  • Code Accuracy: Ensure there are no typos or errors in the code.

To share pictures:

  • Image Hosting: You can use a free image hosting service like Google Photos to upload your pictures.
  • Link Sharing: Once uploaded, share the image links in your reply.
  • Photo Sharing: You should be able to share the photos directly in your post by clicking the image icon at the top of the text box.

Additional Tips:

  • Placement: Ensure the 4th point is within the recommended range of your main router.
  • Interference: Try moving the point to a different location to avoid potential interference.
  • Power Cycle: Power cycle your main router and the point by unplugging them for 30 seconds and then plugging them back in.

I'm here to help, so please don't hesitate to provide more details. We'll work together to resolve this issue.

 

Best regards,

Josh

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