I have a mesh set up with 1 router and 3 child points. I am recently experiencing the child points are switching offline causing the wifi to lose connection throughout my home. I'm not sure how to fix this. Can it be due to the placement of the points/router?
I have a similar issue with my point. They mesh with 5GHz but that doesn't really work in my house. When measured in the room where the point is the signal level from the Nest router is less than some of my neighbours 5GHz wifi signals so sometimes the Point loses contact. Other Days it will work fine and Home reports a good signal.
No I am looking for another solution. It will work for long periods but then doesn't. It just depends on what my neighbors are doing. They are not close but 5GHz travels OK through air
Thanks for posting — let's get this sorted out. The placement of your mesh points is also a factor. Kindly check the article on Where to place your Wifi devices. If this didn’t improve the connection, try doing the troubleshooting steps below:
Disconnect the power from the modem.
Disconnect the Ethernet cable and power cord from the parent point.
Disconnect the power cord from the child point.
Leave everything unplugged for 2 minutes.
Connect the power to the modem and wait up to a minute until the modem fully powers on.
All light indicators should be solid colors.
Connect the Ethernet cable, then the power cable to the parent point. Wait until the parent point is fully back online.
Connect the power cord to the child point.
Monitor the behavior of the child points. If the issue persists, factory reset your devices.
We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
