Sorry about the connection issues you're seeing. I know how frustrating it can be to get network drops. I will be happy to help you out with that, but I do have a few questions to help us get moving in the right direction for support.
If you have any additional details, it would be helpful as well. I look forward to hearing from you.
outages manifest themselves in 2 primary ways.
Sorry for the late response here, but I wanted to let you know that a new firmware update is coming soon that is going to address several performance issues. That update should be arriving soon for you, and I'm hoping it's going to clear up your issues. The update is just beginning to roll out now. Your device will update automatically when it's available to be downloaded. Let me know if you have any questions or if you notice any changes if your situation.
It's actually the software version you want to be on the lookout for, not the app version. To see that, you need to open the Home app, tap on the WiFi button, tap devices, select your router, and tap on the gear (settings) icon. It will say software version. If yours reads 14150.43.81, then you are on the current release and have yet to receive the new update.
@chuckwow, chiming in to ensure everything is good here. Your Google Nest Wifi will automatically receive over-the-air updates about any software and hardware-related fix or firmware updates as long as it's constantly powered on and connected to the Wi-Fi network.
i have received a new wifi router software version 14150.376.32. not sure exactly when. i continue to have wifi and router go off line periodically. it has occurred within the last week so the timing on the software version update may make a difference.
could you please maintain the ticket in open status perhaps through october?
Give these steps a try:
Let us know how it goes.