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Nest WiFi internet speed slow when no priority device set

DanielS
Community Member

Is anyone else having this issue?  I've been going round and round with Nest support and getting absolutely nowhere...

 

Issue in a nutshell:  The WAN internet speed is slow for all devices when no device is prioritized.  The WAN speed goes up to full speed for all devices when any device is prioritised regardless of weather that prioritised device is using bandwidth or idle.   So essentially, it's the opposite behaviour to what you would expect with a prioritisation function.  I have to constantly prioritise at least one device in my network in order to get full speed through my WAN internet connection which is very inconvenient and annoying since the prioritisation times out automatically.  Note, it's only the WAN (internet) speed that is affected - not the WiFi LAN throughput.

 

I'd love to hear if anyone else is experience this? A great way to test it is to ctl+shift+esc to get task manager open, look at the "performance" tab and start a large download from the internet. Watch the throughput graph as you change priority device in the Google Home App from 'no device' to some other device, and from 'no device' to the device you're using for the download - Observe the real time behaviour on the Windows WiFi throughput graph as you do it.

 

Cheers!

 

 

6 REPLIES 6

afrey
Community Member

I have a similar issue, but not as lucky as you.
i have 500/500 fiber connection
i have my google wifi router connected directly to my desktop (yes i've used several other cables)
i only get 90/90 on my hard wired connection
if i connect my desktop directly to the wall, i get 500/500
weird thing is  that sometimes, if i set my desktop as priority, it will get 500, but not always
first of all, i dont want to have to prioritize every device i use when im using it, i just want all devices to get as much bandwidth as they need.
is there any way to change this weird behavior and not have to prioritize to let each device get full speed?

DanielS
Community Member

That 90/90 500/500 issues sounds similar but different - quite likely caused by the same core problem in the nest WiFi firmware. 

 

In my original post I probably should have made it clear that when I have ANY device on my network set as priority, than ALL devices get full internet bandwidth - not just the one that was set as priority. And, when NO devices is set as priority, than ALL devices get a severely reduced bandwidth of approx 50% speed up and down. It's so annoying and Google support is not helping at all even though I've contacted them about 10 times on this issue via email, spoken to them on the phone for about 3 hours, and spent more hours I'm the online live chat with them.

 

If you look around in this forum and other forums online you can definitely see other people have this same problem but it is being ignored outright by Google for some reason. Totally unacceptable for such an expensive and apparently 'premium' product. My next step will be to request a refund and go with a completely different system - it just doesn't do what it says on the tin.

 

Jeff
Community Specialist
Community Specialist

Hey, DanielS and afrey.

Thanks for reaching out. I'm sorry for the odd behavior you're seeing with your network speeds. I'm sure that's confusing to deal with. This is actually an issue that we're tracking with the WiFi devices now and I've passed your experiences on to our internal team. We're hoping to have a resolution or a fix for you to work with soon.

As more information comes out, I will make sure to keep you all updated. Thanks for sharing your own personal experiences as it helps us to sort this out more quickly. It would also help if you could share your feedback to us. This will let our development teams see the state of your networks and could give us additional insight into what's affecting your experience. To do that, follow the steps below.

 

Share your feedback

  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Tap Feedback and then tap the type of device you'd like to submit feedback for.
  4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  5. In the feedback summary, write a brief description of your issue.
  6. Be sure to check the box for Screenshot and System logs.
  7. To submit feedback, at the top right corner, tap Send .

Thanks.

DanielS
Community Member

Thanks.  I have had a lot of back and forth with nest support for this issue but I'm not getting anywhere.  My case number is 4-6201000031624 - if you could assist to ensure it's being progressed to resolution that would be appreciated.  there is a lot more detil on the issue in the email thread associated with that ticket number.

Jeff
Community Specialist
Community Specialist

Hey, DanielS.

I looked up your case for you and noticed that you are moving along in the support channels. I'll keep an eye on things and also keep you updated here if I hear anything about your case or the issue as a whole.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, DanielS.

Now that your case has been taken over by another team, I'm going to go ahead and close this thread up. If anyone else has anything to add or any additional needs, please feel free to start a new thread.

Thanks!