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Nest WiFi nightmare after storm

Community Member

We had a storm today so my ISP (spectrum)  went down. But I have a backup thru Verizon cellular internet. Tried connecting my google WiFi router and 4 points to the Verizon system and keep getting the error that it’s not connected to the internet. My Verizon (cellular) modem is most certainly internet connected because it’s also wireless and I can connect directly to it. But my Google mesh is a no go. I’ve deleted all nest routers and points from the Google home app and also found an option to delete any remembered network settings and still I can’t add back the router, which I’ve reset every which way, without getting the error message that there’s no internet connection. 

any help would be welcome!!


Community Specialist
Community Specialist

Hello SteveL63,

Thanks for reaching out. We'd love to help.

I want to check if you connected an Ethernet cable to your Verizon and to your Google Nest Wifi router. If you did, please share with me the LED status of your device. 

Looking forward to your response. 


Community Specialist
Community Specialist

Hey there,


I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Kind regards,


Community Specialist
Community Specialist

Hello again,


We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.