Nest WiFi pro 1.63.355999 causing constant device reboots

[Joely]

Hey folks, I’ve been on support calls for the last three days.  My Google Nest WiFi Pros started randomly disconnecting after the latest update - Software version: 1.63.355999.  Upon inspection the main device was repeatedly rebooting.  Good news - I had a 4 pack and only used 2, so after some support calls I replaced them with the two old ones. This provided some stability for a few hours then after the restart the new ones started the reboot cycle again.

Is anyone else seeing this?  Currently my WiFi network is unusable due to this.

[LovelyM]

Hello Joely,

Thanks for reaching out. I'm sorry for this experience.

I'd like to take a closer look at this. If you happen to capture the Case ID numbers of your calls, please share them with me so I can bump them with our senior support team.

Best,
Lovely

[Joely]

Thanks.  Anna has been a pleasure to work with and I can’t say enough about the quality her support. Case number is  1-6685000034865

[LovelyM]

Hi Joely,

Sorry for the delayed response. I've checked your case with our senior specialist; however, it looks like you've already returned the Google Nest Wifi Pro units. I hope we can make it up to you in the future and we'll take your thoughts and experiences as feedback. If there's anything else I can help you with, let me know.

Thanks,
Lovely

[LovelyM]

Hello Joely, 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

[LovelyM]

Hey there,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Kind regards,
Lovely