Nest WiFi red alarm light on my wall mounted modem

[PhantomFarmer]

I’ve been having issues with my google fiber internet connection. My modem will get a red alarm light at times and my little hub or puck or point (whatever they’re called) will sometimes go red as well. Sometimes it’s one or the other and sometimes both. 

it usually has self corrected by the following morning, but it’s been happening more often, and sometimes at some really bad times. 

I am in the last stretch of software engineering school and trying to work on my final project. 

I really need for my connection not to randomly drop for hours at a time. 

[PhantomFarmer]

My network and devices are all offline currently and I’m having to trouble shoot from my phone using my cellular data. 

[LovelyM]

Hi PhantomFarmer,

I want to check if you still need help. Don't hesitate to reply to this thread if you have other questions or concerns.

Best, 
Lovely

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi

[olavrb]

Nest Wifi is not the same as Google Fiber. This is not the right place for Google Fiber questions. A quick Google search sent me here:

• https://fiber.google.com/support/

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@PhantomFarmer, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi