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Nest WiFi trouble: great mesh connection, slow speeds

Jmw125
Community Member

I have gigabit internet through Comcast that is being used in bridge mode and connected to the router in my office. A speed test in my office on my iPhone will typically show speeds north of 500mbps. Tests through the Google home app show the speeds around 700 mbps. I have three nest points throughout my home. Mesh test says the connection for all points is great, but the speeds in those area will top out at 70-100mbps. Is this typical? Any recommendations?

2 REPLIES 2

Guvner076
Community Member

Yep, return it, or throw the whole system in the trash are your best options.
Search around and you’ll quickly realise not one question regarding this particular issue has ever been successfully resolved by Google “support”. There are literally 100’s of forums on the net discussing the severe drop in speed from WAN side to LAN side when using some Google routers. I can’t say “all” models are affected but It’s clearly an issue that Google either don’t care about, don’t know how to resolve, or just won’t acknowledge exists. The only time I’ve seen them acknowledge a similar problem was in 2022 when they did an auto firmware update which did not address the actual problem and in some cases made it worse. Unfortunately you have no control over firmware updates/rollbacks so no chance of testing it out yourself first… 
They blame the ISP, the user, the Home app, the cabling, tell you to factory reset, turn this feature on, turn this setting off… (all just hopeful guess work on their behalf) send in a feedback form, or they respond with an answer to an unrelated problem, all the usual cut/paste responses, but that’s it. Nothing that actually addresses the fundamental bottleneck issue.

I have a very reliable 1 Gbps service (tested and verified) which even my single (unmeshed) 8 y.o Synology modem/router, worth about $100 these days, will provide ~ 750Mbps to the LAN (wired) to 3 devices via a switch, and ~ 300Mbps to the Wifi on devices 3 or 4 rooms away in a large house with no wifi extenders.
The Google mesh with the same WAN connection, same modem, same cabling, struggles to provide ~ 120Mbps wired direct to one PC (so wired directly to Google router, no switch) and 40 Mbps on the same wifi devices even though there is a  Google “puck” access point (all showing “ Great connection”..lol ..) in each room which gets 300 Mbps from the Synology setup.  
I’m not by any means a novice in networking having worked in IT for 20 years, so I’m pretty confident I know exactly which component in my setup is causing the issue. 
I’ve spent way too much time trying to resolve this problem so no more Google for me. Not worth the hassle or stress anymore. More landfill for the environment.

 

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet service provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app.
    2. Tap the Wi-Fi coin  and then Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.

 

Best,

Dan