Nest Wifi - Devices Slow or Drop

[rbrowning]

I have had a mesh Nest WIFI for about a year and everything has been great until about two weeks ago.  I keep having issues with my WIFI points degrading in connection or dropping all together.  Location has not changed. 

Another issue - when I run a speed test on the router, I am seeing my full bandwidth; however, when i run a speed test on devise (phone, tablet, etc) I am seeing speeds sub 10M (I am on a fiber 500M connection).

I have to keep restarting my Nest WIFI Network (2 to 3 times per day) through app and that usually fixes the issue.  I have restated my fiber modem, powered off the Nest Router and WIFI points and the issue keeps coming back.

Model: H2D - Software Version 13729.57.27

[Jessen02]

Hi Jeff,

I am running on 14150.43.81 and still have the issue. The connection drops from 400 mbps to 15 mbps. When i restart i get 400 mbps again but after some hours, it is 15mbps again.

[Jeff]

Hi sisichen,

All updates are downloaded and installed automatically. Generally the firmware will update overnight as it will restart your devices to complete installation. You can check your firmware version in the Home app. Here's the process for checking:

• Open the Home app and click the Wi-Fi button
• Tap on the Wifi devices button
• Select the device you want to check by tapping on it
• From the device screen, click on the gear (settings) icon on the top right of the screen
• It will be listed as "software version" on the settings screen
• The current version is 14150.43.81

I don't have the information yet on what the newer software version will be, but if you're seeing what I listed there, you're on the current version and the update has not rolled out to you quite yet.

Thanks,

Jeff

[sisichen]

Thanks! That's helpful

[mschwarzzz]

Same issues of rebooting Nest and get full speeds for awhile (hours or days) but then slows to a crawl.  btw, this is with all devices on the Nest network including my Ethernet connected with my main home PC to a switch to the Nest.   From Nest to ISP (600mbps) is generally always full speed but once on Nest network, goes to crap.  I'm considering putting in a Wyze to power off every night at 2am and repower at 2:01am to reboot the Nest daily.  But as others have noted, sometimes the speed degradation happens within hours of reboot.  Next step is to call Google support to see if they have any updates.

[mschwarzzz]

Update:  turned off Preferred Activities, unselected prioritized devices, and then did a scan/check of all IP devices connected to the Nest and noticed that I had duplicate IP address (managed/generated from the Nest DHCP service) on my main printer (used infrequently) and my TV, so changed to static IP for those.   So far haven't had to reboot for the past few days and getting max bandwidth overall on both wired and wifi connections to Nest.  Still planning to get a outlet timer to reboot Nest router early in the morning at least once every week.

[Lucas_100]

This is happening to me. Started maybe a month ago? We've had the cable company out many, many times. We've replaced the wiring into the house, the modem twice, the wire to the router. But when it comes down to it, there's no question it's the Google Mesh. Restarting the router or network (multiple times a day) immediately fixes the issue. Which is not sustainable.

[Darrellii]

Hi, I'm here because my wifi now gives me 10 down even though the router speed test says it can get 1k down itself. I was getting 140 down over wifi to my phone 2 weeks ago. It sounds like Google is aware their product is broken and isn't doing anything. That's neat.  

[cwright814]

I used to have this issue daily, if not multiple times a day. It would make gaming and video chats unusable. Eventually even light web browsing became a chore until it would completely freeze up. Constant router reboots. I was always nervous for job interviews. I tried disabling "preferred activities" as some others believed it to be related to faulty QoS. It didn't help for a month or two. Then, about 6 months ago, the issues stopped... I'm back on the usual reboot-every-one-or-two-months. I'm actually afraid of enabling "preferred activities" again as I don't want a regression, despite my video calls occasionally skipping. It's been overall good, and I feel like I finally got my mesh router system back.

Gotta say though, when it's time to upgrade I'm very likely splurging on Ubiquity.

[YahooSearch]

Do we all agree that this is still a problem and is getting worse?  I feel like I’m resetting my network every few days.  It’s cycling itself off at least once a day.  I’m so lucky that I wired the house well enough to survive this as I would definitely have lost my job without wired connection.

Foolish me believed upgrading from Google Wi-Fi  to Nest Wi-Fi would fix it.  Complete waste of money twice over.  I will never trust Google for Wi-Fi again after years of putting up with unusable connection.

Netgear Orbi with 3 Ethernet ports per node sounds like heaven.

[MungoBBQ]

Absolutely. And I think that the worst thing of all is that there are so many users complaining here for YEARS about the issue, and Google seems to just have decided to ignore this problem. 

I'll probably never buy another Google product again - why take my chances with a company that so clearly doesn't care about quality and customer service?

[mooshee]

SAME!  I foolishly upgraded and now I'm getting .72 Mbps on my iPhone with a 1Gig ISP connection.  I'm ready to sell all the Google home products.

[Davnet999]

I have tried and tried to get Google to help with absolute No help.. Lots of recommendation, settings and blame on my ISP router... I live on the outskirts of Dallas with 1 ggi fiber ISP connection.. I took the ISP router out of the loop, even asked my neighbors to turn off ALL their routers for an hour to test my Google Mesh Router connected DIRECTLY to my 1 Gig service...Yes, the Google Mesh shows 989 Meg up and down internet speed BUT through the Google Mesh Pods to my IPAD, laptop, computer or phone I still get ONLY 115MEG DOWN and 94MEG UP.. Every single test, every time for the last year.. No, Google will no admit to their problem...No, Google will not upgrade me to the new Google Mesh Pro.  No, Google will not admit any wrong doing.. A Scam... Yet, the new Google Mesh PRO is a DIRECT repair, upgrade, enhanced version of the Google Mesh old... Spent thousands of dollars on automating my Google Home and now the mesh sits in a trash can. CAN not use it....  Alexis!?!?  Hmmm.

[Davnet999]

I am so embarrassed to have recommended Google Mesh so many people.. Hurt my reputation and trust.. I even offered to buy all of them pack.. All have trashed their Google Mesh without getting help from Google... Google is loosing millions of dollars a day for their unethical customer handling of this defective Google Mesh.. I was so proud to have Google product.. I thought nothing could go wrong... Big life lesson.......

[cjf]

Same. I will never buy another google product. In fact, when I hear about how Google is integrated into third-party products that also makes me allergic to those products as well. The way Google has handled the situation is an absolute embarrassment.

[Rodeotex]

Wow this is exactly what we are dealing with as well. Hey Google please us after a year of posts on the new version not working. When are you going to update us with a version that works? The reason I ask is like most people I’m going to replace this if it is not fixed soon. 

[BobaTFett]

Google doesn't give a rats @$$. Told me cause I was a month out of the warranty period that they wouldn't honor any exchange. Google, Nest, etc all on my no fly list forever. I will evangelize against Google. 

[drnmalik]

I just installed eero system. Had bought the three pack a month back during Amazon prime days. Now I have 2 points and a router sitting in my garage. Anyone collecting them? LOL

[CreekFreak]

I've had mine sitting in the box since January! What's disturbing is Google has the newer version coming out before fixing the ones all of us reported here! I won't buy another one ever. I spent $300 and got a year out of it. So sad because I loved the interface with the rest of my Google home stuff.

[becsta]

I also started having these issues a few months ago my internet speed is 250 and I used to get that through my nest but it dropped to around 80. I contacted my ISP and upon plugging in directly to my modem I was getting 250 so I knew it wasn't that. I got out my old Linksys router and plugged that in and then got anywhere from 200 to 270 on 5ghz band and around 70 to 90 on 2.4ghz I got onto Google support and they ended up replacing my router but the new one was giving me even slower speeds then the old one. I was getting around 50, so now I am just using my old router. Will probably look around at getting a new mesh system as when I go out the back of my place I loose reception and my router is at the front of the house and I have a speaker, smart light and camera in my garage at the back of the house. I was about to purchase another nest point when all this started to happen, I'm so glad I didn't end up doing that.

[Sturhm]

Still waiting for this "update"...

[jpollock]

Same issues here. I haven't seen the new firmware though. I'm still running the pre-update version (14150.43.81). If this next release doesn't fix it I'm selling, and will remember this experience.

[AvaofSwe]

waiting for this update - we are having serious issues and I have soon to consider switching us to Ubiqity or something. This isn't feasible. @Jeff do we have any idea when we can expect an update and final fix?

[NestMega]

Jesus christ. It took a year of this to Finally get an update that may or may not work? I assumed that it would fix itself with the automatic updates considering we have no control in choosing whether we deploy the update or roll them back. Instead they just dropped a broken update and left it that way for a year? That's why the connection in my back rooms have been sh#t after having seemingly no problems? Usually Google is good with this kinda stuff but for how much this hardware cost you guys really dropped the ball. I almost went out and bought a new mesh system. Let's hope this update does its job.

[Jhonleanmel]

Hi everyone,

Thanks for the help, Jeffrey.

NestMega, I'm sorry for the inconvenience this has caused.

Chiming in to ensure everything is good here. Your Google Nest Wifi will automatically receive over-the-air updates as long as it's constantly powered on and connected to the Wi-Fi network.

Cheers,

Mel

[AvaofSwe]

When will they be updated - this is the most important thing? Can you give us a date range?

[Davnet999]

So frustrating.... I only have 2000 square foot house with fiber 1 gig service.. I am IT professional by trade...  Itrued everything and still get 85 to 140 Meg speeds... I even rebuild the whole mess with a factory reset.   I even remove the Frontier router and connect the main mesh component directly to the ISP in order to eliminate any WiFI interference...I spent so much money on 4 mesh module with horrible results... Super slow..Google is dragging its feet and hate to think a global power of intelligence and nnovation can not solve this problem ... Please help ASAP... Urgent..  My work at home depends on Gigabyte service 

[JEANRIVERA]

Have you tried with only the router and one access point as far as possible from each other but able to get them connected, maybe you are crowding your 2000sqf house with too many mesh access points.

I mean maybe you are making unnecessary WiFi interference yourself with 4 mesh access points

[Davnet999]

Yes... SHUT my Frontier router and connected the mesh directly out of the ethernet cable from the fiber optic Gigabyte box...The Main Gookge mesh router shows 1 Gigabyte but the WiFi test on the Google shows 148 up and 30 down.

[Davnet999]

I even had my surrounding neighbor shut their WIFI routers down for 20 minutes... Rebooted my Google Mesh... Same result...89 ton134 meg down and 24 to 75 meg up... 

[Jhonleanmel]

Hey folks,

@Davnet999, I'm sorry that you're still having slow internet speed with your Google Wifi network.

@JEANRIVERA, thanks for the help.

Give these steps a try:

Make sure that there are minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) 
Remove any special characters in your network name and password.
Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try to manually factory reset using the reset button on your device.

Let us know how it goes.

Best,

Mel

[SpottedQuoll]

@Jhonleanmel  Nonsense, no average customer with a normal network situation would have to go through such steps to get their product to work up to a normal expected standard and performance. Fix your product. The issue is not with each and everyone of these individual customers. 

More people are starting to report on this: https://pocketables.com/2022/08/nest-wifi-mesh-i-wasnt-the-only-one.html

[Davnet999]

Yes tried that...  This improves response for accessing Google assoicat3d web site but HAS nothing to do with Mesh/router bandwith speed..  Still 98 meg up and 97 down... Yes.. took 4 hours to Reset to factory spec every single router,  mesh , and all the devices.. Basically a clean install... Weird think was I was getting 350 down and up for a few hours then back to 143 meg up and 30 down..

[Davnet999]

Yes... absolutely... I connect the Google mesh router directly to the ISP fiber Gigabyte box.. Turned off the router.  We live in a very lightly populated neighor.neighborhood.. I EVEN went next door on each side of my house and ask them to shut down their routers for 20 minutes..  No change on my Google mesh.. 143 Mbps down 78 Meg up.. 

[Davnet999]

Getting frustrated...  affecting my work and tired of flickering TV watching at night.. Just performed and internet speed test from 3 separate devices averaging out to 97 megabytes MBPS upload and down... I have a fiber 1 Gigabyte speed service.. when I connect the ISP routers my devices register 790 to 987 Mbps.. My test show 1 Gigabyte entering the Google Mesh Router..  Google.  Need the latest version of your Google main router..  Looking for Google to solve this very simple problem with their product.. Thought I could be very pride to have all Nest/Google product in my house.. So far, the Google mesh (router plus 3 nodes) are making the performance of all their connect Google Nest product look like crap... Everything is slow and intermittent..  My fiber optic Gigabyte service is perfect so the ISP is not a contributing cause...  How do we get support for the global problem... 

[Davnet999]

I need a Mesh solution.. My working Gigabyte ISP provided router gets weak when connectivity is lacking outside in the back yard speakers and with all the automated lights in the front of the house... 

[Davnet999]

Same here... Gigabyte service but devices connected to the nodes on my Google Nest router are getting 148 meg up and 30 Meg download... tried resetting, close proximity, rebuilding the whole mesh, connecting directly to the ISP, disconnecting the Isp box (no interference).. Outskirts of Dallas, on public interference.. Google tech told me to change DNS... SORRY but DNS has nothing to do with WIFI speeds.. Web site response yes...Do I need a new Nest router?  I have a tech back ground but this issue is very challenging and no one is help..

PLEASE HELP.

[Sturhm]

This is absolutely ridiculous and disgusting, Google mess up, customers get the blame and is expected to work out a fix on their own.

I doubt this update that is supposedly on its way will solve anything. And eventually they will just ditch this for the new Nest with wifi 6.

But then again, not much of the Google ecosystem products works as it is supposed to these days.

[Jhonleanmel]

Hi Sturhm,

We really want to get your Google WIfi back on track. Resetting your device to default settings is the next best step. Give it a try! 

Cheers,

Mel

[cjf]

Wait so after all this. Over a year and thousands of complaints, Google’s solution is “have you tied Turing it off and then on”

[SpottedQuoll]

My god, what is wrong with you? Did you even read this thread in full? Are we back to square one? Did they reset and rename the Jeff robot, and are you its version 2.0? Stop trivialising the issues people are having, keeping them busy until their warranty runs out. The problem is not with your customers, it is with your product. Fix the product.