Nest Wifi Pro 6e

[Djackal29]

Hey there everyone, I recently installed Nest Wifi Pro 6e and I got this in a three pack. I put one of my routers as the main one and it is in standard mode. The other two were automatically configured as bridge mode. The modem that I am using is the Netgear CAX80 Cable Modem router. I turned off the router mode on it and configured it as a modem. I followed the steps correctly to install the Nest wifi pro 6e. I did all of these steps using a laptop. Am I missing something? I've been researching and people are saying is to configure the modem as bridge mode. I just need some input from those who have this model. Thank you and much appreciated. 

[Guarcax]

Hi there!

Thanks for posting in the community.
I understand that you want to make sure that you are following the correct process to install your Nest Wifi Pro routers with your modem which was provided by your internet provider. No worries, help is here.

Internet providers usually provide a modem or gateway, which is a modem and router combo, that converts the signal that comes into your home internet connection. In many cases, the modem or gateway is set up to perform NAT. A double NAT happens if another router, for example a Nest Wifi router, is connected to the ISP modem or gateway. All this means is that data is going through a NAT process twice, which might cause a very small delay, of the order of milliseconds to data getting in and out of your home.

If your ISP-provided router is combined with the ISP's modem in a single device, enable bridge mode on your modem/router combo to fix the Double NAT issue. When you enable bridge mode on your ISP router, it'll turn off its NAT and allow your Wifi device to be the sole device that performs NAT.

1. Connect a computer directly to your ISP-provided router with an Ethernet cable.
2. Log in to your modem and router combo, then find its settings to enable bridge mode.
3. To access your router's settings, you might have to open an internet browser and enter your router's IP address in the address bar like this:
    
   

Steps will vary depending on the device. Many ISPs and manufacturers provide instructions on how to enable bridge mode. To learn how to turn on bridge mode, check your ISP's support website.

Please check the following articles for further information: Fix Double NAT when two routers run at the same time and Bridge mode.

Keep me posted.

Regards,

Daniel.

[Djackal29]

Hello, 

Thank you for replying really appreciate it! My ISP is Xfinity and I was the one who bought the Netgear modem router combo. So I would have to log into the Modem router combo and enable bridge mode right?

[AxelD]

Hi Djackal29,

Thanks for replying and providing those details about your Netgear modem router! That's right. You should log in to the router settings and enable the bridge mode according to the @Guarcax instructions above.

Let me know if you have any questions.

Regards,
Axel. 

[Djackal29]

Hey there,

I actually have another question. The main router is configured as Nat (standard) mode while the other two points were automatically configured as bridge mode. Would those two points cause a double nat? Just wondering.

[catheryn]

Hi @Djackal29, 

Thanks for your reply. 

Answering your question. To check if two Nest WiFi points are causing a double NAT, you may have to access your router settings and verify if the Nest WiFi router is set to "bridge mode"; if it's not and is acting as a separate router, this could create a double NAT situation; you can also use online tools to see if your connection goes through multiple private IP addresses, indicating a double NAT. 

Also, you can check for bridge mode:
Look for an option called "bridge mode" or "disable NAT" in your router settings. If your Nest WiFi router is set as the primary router and is not in bridge mode, this could cause a double NAT. 

Let me know if you have more questions; we are here to help. 

Thank you, 

Catheryn. 

[Djackal29]

Hello there Catheryn, 

Thank you for replying! I redid the entire steps including putting my Cable modem router which is the Netgear CAX80 as the modem and disabling router mode. The primary nest is acting as the Nat (standard) mode and the other two nest points are in bridge mode. I believe those two were automatically configured to that mode. Couldn't change the options on those two. So far there aren't any connectivity issues. I will keep an eye on them in the coming days and let you know on this post.

[catheryn]

Hi @Djackal29, 

Thanks for the additional information and following those steps again. 

We will keep an eye out for any updates. 

Thanks, 

Catheryn.