Nest Wifi Pro Slow Wireless Speeds

[JayDeeDaz]

Hi,

I'm having slow wireless speeds with Nest Pro Wifi, after a couple of days of having it in place.

My ISP provides 1Gb download, and 100Mb upload speeds. When connected by wire to the main router, I get ~800Mbs download and ~100Mbs upload. When connected wirelessly to any of the Nest APs (which are all connected by wired backhaul), I'm only getting ~370Mbs down and ~70Mb up.

The wireless client is an Android phone, connected via 6GHz and WPA-3, and directly next to the AP. I've occurrences where wireless is at least 800Mbs, so isn't a client speed restriction.

[LovelyM]

Hello JayDeeDaz,

Thanks for reaching out. I'm sorry for this experience. 

A few questions: what's your Internet service provider? Are you using a modem-router combo? Is there a switch on your network?

Please give the steps below a try and observe if there are any improvements in your network speed:

• Ensure that you are using an undamaged Cat 5e or Cat 6 that’s securely plugged in to your modem and Google Nest Wifi Pro.
•  Ensure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and that the Wifi points are no more than two rooms apart.
• Change your DNS servers to 8.8.8.8 on your primary servers and 8.8.4.4 on your secondary servers.
• Unplug the power from your modem and Google Nest Wifi devices for 2 minutes.
• If you're using a modem/router combo, set it to bridge mode to avoid double NAT issues.
• If the issue persists, try factory resetting your network. Take note that this will remove all network data.

Keep me posted.

Best, 
Lovely

[JayDeeDaz]

Hi, I did all of the above. Seems to have been a dodgy device. I returned it.

I'll close this issue

[LovelyM]

Hi JayDeeDaz,

We are sad to see you go and we hope we can make up for it in the future. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community. 

Cheers,
Lovely