Nest Wifi Pro dropping network a couple of times per week....

[Bangtun]

A couple of times per week my Nest Wifi Pro (mesh set up  4 boxes) drops the network. Once it does that it seems like it enters a "loop" as the network comes up, goes down, comes up etc and it is blinking yellow (according to https://support.google.com/googlenest/answer/6191584?hl=en#zippy=%2Cnest-wifi-pro-router it means network error). Funny enough if I try to "restart network" in the Google Home app it "solves" the problem.

I used to have a 1 generation Google wifi setup with 5 boxes and didn't see any such problems. Unfortunately I cannot completely rule out that it is my ISP as just after I replaced the network I switched ISP (to altibox for anyone who knows about them). I've set the ISP modem in "bridge mode".

Given that "restart network" seems to solve the problem (at least the "loop" stops and it stays online) I have a bad feeling that it could be something related to the Nest Wifi Pro boxes, but where should I start debugging the problem? I've looked in the Home app, but I can't find an "event log" or something.. 

Anyone seeing the same problem? or have ideas on how to fix it?

[AbigailF]

Hello again Stopthecrap,

Could you please fill out this form? We want to get to the bottom of this. Let us know once you’re done. We’ll wait for your update.

Thanks,
Abi

[AbigailF]

Hey Stopthecrap, 

Thanks for filling out the form. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Abi

[caseighopeus]

anyone ever get any good resolution? I tried the troubleshooting steps, filled out the form, have the same issues as everyone, it's infuriating.

[Stopthecrap]

Negative, it would be nice if Google would share anything (i.e. issue recognized and it should be patched with firmware update on this date)

[AbigailF]

Hi everyone,

@rgrose, I’ve checked your case again. Our senior specialist sent you an email last March 24. Please reply to their email so they can continue working on your case.

@caseighopeus and @Stopthecrap, we’ve received your forms and our senior specialist will give you updates via email shortly. I’m sorry for the delay. If you have any other concerns for now, feel free to reply to this thread.
 

Best,
Abi

[AbigailF]

Hello folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hey again everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

[caseighopeus]

Still haven't received any email, and still have the same problem

[AbigailF]

Hi there caseighopeus,

I'm sorry to hear that. I've sent a follow-up to our team and you should hear from them shortly. I'll keep this thread open for a few days in case you have other questions.

Thanks,
Abi