Nest Wifi Pro without modem--using fiber. Help with set up

[tomtr]

I'm unable to set up my Nest Wifi Pro. I have a fiber ISP that does not use a modem, just a direct Ethernet to a router. When I plug directly to my Nest Wifi Pro the setup doesn't detect an internet connection. I was previously using a Nighthawk R7000. If I connect Ethernet to R7000 then connect Wifi Pro via Ethernet to 1 of 4 ports on R7000 it works but not ideal speed or setup. I've followed instructions on powering fiber power off and on and cannot get Nest Wifi Pro to detect internet when directly wired to Ethernet. Thoughts?

[olavrb]

What ISP, and what kind of WAN protocol do they use?

Here you can see the Nest Wifi supported WAN alternatives:

• https://support.google.com/googlenest/answer/6246630?hl=en

You might have PPPoE?

• https://support.google.com/googlenest/answer/7668126?hl=en

Or/ and your ISP might be using VLAN tags, which is not well supported by Nest Wifi:

• https://support.google.com/googlenest/answer/9798157?hl=en

Could also be your ISP blocking third party equipment, like routers, on MAC address. Yes, that's a thing. 😕

---

If you go into your existing router that works, what does it say about WAN settings?

[Jeff]

Thanks, olavrb for the help!

Hi tomtr,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[GG_tmade]

Hi All - I'm having the same issue after purchasing the updated Google Nest Wifi Pro. I'm upgrading from the original Google Wifi system and I thought I would be able to plug and play with the new system. I have fioptics and do not have a Modem, when I plug in my new Nest Router, it's saying that no internet can be found. Any help is appreciated!

[olavrb]

Alright, then please read through my previous reply and answer the questions.

ISP, WAN type (search their doc/ guides), what does previous router say about WAN type.

In addition to that reply, could you also try to connect a PC directly to your fiber output (ethernet cable I assume), does it get an internet connection?

And just to be sure: You did factory reset and deleted your old network from the Google Home app before you started the setup process with your new Nest Wifi Pro unit(s), yes?

[GG_tmade]

Quick follow-up, I did not Factory Reset or Delete my old network. Should I do that? I'll work on getting the other information as well. 

[olavrb]

Either that or create a new Google Home home. The only way to replace the main Nest Wifi puck in a Google Home home network is to factory reset the whole network. See:

• https://support.google.com/googlenest/answer/12361993?hl=en

No need to check the other stuff before you've tried that 🙂

[GG_tmade]

Got it - Thanks!

[Jeff]

Hey GG_tmade,

When you get a chance to try out olavrb's suggestions, let us know if that works out for you. If you're still needing help after, we'll be happy to continue troubleshooting efforts.

Thanks,
Jeff

[Jhonleanmel]

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

[GG_tmade]

Thanks All, Adding a secondary Home worked. My issue has been resolved. 

[Jhonleanmel]

Hey GG_tmade, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel