Nest Wifi WAN connection slow

[Drewfus]

Hello friends,

I have my Nest WiFi connected to my housemate's router, and am getting WAN speeds of ~60Mbps downstream to my Nest WiFi device. On the same port and same cable I'm getting ~100Mbps when connecting directly to my housemate's router from a computer.

I did have a Nest WiFi Point connected as well, but even after removing this and factory resetting the Nest WiFi network and my housemate's router, there's no improvement in upstream speed from the Nest WiFi.

Has anyone else seen similar behaviour, or do I just have a faulty device?

[olavrb]

Sounds like you're running a double NAT setup? That's not ideal for performance and can often cause strange problems with Nest Wifi. Try to make sure you only have ONE router handling NAT, DHCP, QoS, firewall and routing in your network.

With Nest Wifi, ideally that unit should be the main Nest Wifi unit, with equipment in front of it put in bridge/bypass mode.

More on that:

• https://dongknows.com/double-nat-vs-single-nat/
• https://support.google.com/googlenest/answer/6277579?hl=en

Nest Wifi can be put in bridge mode, but then wireless emsh won't work, and each Nest Wifi unit must be controlled by individual Google Home homes. So, not ideal.

[Drewfus]

Thanks @olavrb. I considered this and couldn't see how it would result in such a massive speed loss, but I tried your suggestion anyway.

Due to the physical logistics of where the WAN connection is located, I kept the Netgear router as the NAT and configured the Nest WiFi into bridge mode. I also disabled wireless radio on the Netgear.

All devices connect successfully, and my phone has a strong wifi connection to the Nest WiFi (650Mbps), but the speed test via the Nest WiFi device in the Google Home app still only shows a maximum uplink connection speed of ~40-60Mbps. The Netgear router is showing full duplex connection on that port at 1000Mbps.

I've also tried swapping out all hardware, different LAN ports on the Netgear, etc, but nothing is working.

I've had this Nest WiFi for just over a year and was previously on a slower internet plan, so I wonder if it's always been this slow and I just never noticed.

[olavrb]

The speed test inside the Google Home app is known to not always be reliable. What matters is what your devices connected to Nest Wifi gets on speed tests, after all. What does a speed test connected by cable to the Nest Wifi get? A device connected by Wi-Fi will off course get worse results.

[LovelyM]

Hello everyone, 

@olavrb, thank you for your help here.

@Drewfus, thanks for reaching out. I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now. Please check out this article: Troubleshoot slow internet on Google Nest Wifi or Google Wifi.

Sincerely, 
Lovely