Nest Wifi goes down every time I try to start a guest network

[stanlam]

Everything on my Nest Wifi has been fine for at least a year, then this bug started this week.  Once I turn on Guest Network, then I cannot connect to either wifi signals.  You can see both wifi signals, but you can NOT connect to either one.  Then once I turn off Guest Network, then the Primary Network wifi signal works fine.  However, I really need the Guest Network to work.

Does anybody know a fix? I have Spectrum Modem ET2251. 

I tried to hook up a spare Google Nest Router to my modem and the exact same issue occurred. The confirms it's NOT my Google Nest router. It's the software.

[EdwardT]

Hi stanlam,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your guest network. I'd love to know more about this and I have a few questions:

• What's the firmware version of your Google Wifi?
• Is your Google Wifi not broadcasting the SSID when the guest network is on?
• Are there any changes on your network before this started?

Looking forward to your response.

Thanks,

Edward

[stanlam]

thank you Edward.  Here is my response to your questions:

• What's the firmware version of your Google Wifi?  14150.43.81
• Is your Google Wifi not broadcasting the SSID when the guest network is on?  WHEN THE GUEST NETWORK IS ON, IT ACTUALLY BROADCAST BOTH SSID.  HOWEVER, YOU CAN NOT CONNECT TO EITHER ONE.  THEN ONCE YOU TURN OFF THE GUEST NETWORK, YOU CAN CONNECT TO THE REGULAR SSID AGAIN.  BTW - I'M USING AN ANDROID PHONE TO TURN ON THE GUEST NETWORK.  IF I REMEMBER CORRECTLY, I TRIED TO TURN ON THE GUEST NETWORK WITH AN IPHONE, BUT IT WON'T EVEN TURN ON AT ALL.
• Are there any changes on your network before this started?  THERE WERE NO CHANGES AT ALL.  I ALSO DID A HARD REBOOT TWICE AND IT STILL DIDN'T WORK.

[EdwardT]

Hi stanlam,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[stanlam]

Hi Edward,

So do you know how to fix my Nest router so I can use my guest Network again?

[EdwardT]

Hi stanlam,

Thanks for the response. I'd love to know more about this. Could you try accessing this page and post a screenshot of the page?

Thanks,

Edward

[stanlam]

First, thanks for helping me.  Here is what I get....

This site can’t be reached

Check if there is a typo in %20http.

DNS_PROBE_FINISHED_NXDOMAIN

[EdwardT]

Hi stanlam,

Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[stanlam]

i just completed the form.

[EdwardT]

Hi stanlam,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
 

Thanks,

Edward