04-13-2023 03:34 AM
I have issues since 19 feb 2023 with internet. Randomly I loose internet but some sites still partly work. When I go to sites I get "Safari cannot can't` connect to server" message. If I try to reload the request couple of times, then I works sometimes, just to not work again a while later.
I have been in contact with my ISP and they couldn't find any issues.
When I have problem on wifi I tried to connect with cable directly to house main fiber-dose and there is no problem there.
Any ideas?
04-17-2023 07:57 PM
Hey there Palle,
Thanks for posting. I'm sorry to hear about your issue. A few questions: which sites do you have problem accessing? Does this happen for all client devices or just one specific device? We'll wait for your update.
Regards,
Abi
04-17-2023 10:23 PM
This happens on all kinds of random webpages that do not respond, It can be even google.com or other pages, but after som time triyng it might just start to work again. This happens on all clients connected to the same wifi.
04-19-2023 08:36 PM
Hello Palle,
Thanks for the update. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Best,
Abi
04-25-2023 11:13 PM
Hi Palle,
It's me again. Just checking in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Cheers,
Abi
04-25-2023 11:23 PM - edited 04-25-2023 11:24 PM
Hi,
I do not use modem/router combo, my Google nest wifi is connected to fiber-converter. The nest units are placed in good places with good contact between each other. I do not have any special characters in password.
Other resets och restarts did not help. But now I didn't have this issue for some days.
What helped last time this issue occurred was to flip IPv6 on och and then off again.
04-26-2023 09:46 PM
Hey again Palle,
Thanks for the update. I'll keep this thread open for a few days to give you time to reply to us in case anything changes. Feel free to reply if you have any follow-up questions or clarifications.
Best,
Abi
04-30-2023 11:44 PM
Hello Palle,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Thanks,
Abi
05-02-2023 10:55 PM
Hi everyone,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Regards,
Abi
05-02-2023 11:09 PM
Hi, it's ok by me to close this thread. My problem has not occurred since I found that I can fix my problem by changing IPv6 to on och back to off. This is still strange as this must be based in some software bug in the nest router, but it's ok workaround.
05-03-2023 08:45 PM
Hey there,
I'll be closing this thread now. You can always create a new thread if you have a new question or concern. We'll be here to help you out.
Cheers,
Abi