Nest Wifi notifications not working

[LavvyHeid]

I have set all my Nest Wifi notifications to on for New Device, password mismatches and lost connections but I don't seem to be getting any.

I have restarted the nest router several times and switched the notifications off and on multiple times too.

I am getting my other notifications for my cameras and doorbell. 

Any hints or ideas on what I can try? 

[LavvyHeid]

I have checked my android notification settings for the Home app too. All notifications are allowed for the app but I did notice that there wasn't a section for WiFi. Does anyone know if WiFi should have an entry in here?

 

[LavvyHeid]

Anyone able to advise? 

Can anyone confirm if they have WiFi notifications listed in the Home app notification settings? 

[Jeff]

Hey, LavvyHeid.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting since your last post. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[LavvyHeid]

Hi Jeff,

I'm not sure what happened but out of the blue the notifications started working. I done a reset of my home app and that didn't seem to help initially then a few days later the notifications started working. Not sure if the home app reset helped at all. 

I have checked the app notifications also and there is no Wifi notifications listed there so I assume the WiFi notifications must come under the Other section.

All seems fine with this now but I done have another issue that has started with the router advising it is offline but I still seem to have a full connection. I ha e not checked the forum for this issue yet but I will have a look and start a new thread if needed. 

Thanks for checking in on this. Appreciated! 👍🏻 

[Jeff]

Hi, LavvyHeid.

I'm happy to hear that the notifications are working for you now, though I'm a bit confused by the offline notifications. Let's watch that and see what happens over the coming days. If that continues, even if it's not going offline, we'll take a closer look at that. Hopefully it's just one more quirk that will iron out.

Thanks.

[Jeff]

Hey, LavvyHeid.

I just wanted to follow up real fast to see if those notifications were still coming in or to see if things worked out.

Thanks.

[LavvyHeid]

@Jeff All notifications working fine so far. Fingers crossed it stays that way. 

[Jeff]

Sounds great, LavvyHeid. Thanks for checking back in. 

[Jeff]

Hey, LavvyHeid.

It looks like things are running smoothly for a while now. I'm going to go ahead and mark this as resolved unless there's anything else you need. If you're all set or you need any additional support, just let me know.

Thanks.

[Jeff]

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. If anyone has any other needs, please feel free to open up a new thread.
Thanks!