Nest Wifi point - current situation happening

[onohararicardo]

Recently I opened a support ticket and I was informed about a current situation that is blocking the adding of Nest Wifi points to an existing network. I talked to the higher support team and they said that it is a known situation that they're currently facing.

Is there anyone else facing the same situation? I just want to understand if there is a SLA to solve this situation, because I need to finish the creation of the mesh network in my new place in order to have the needed area coverage.

[Bingley]

Oh yeah lots of people having the same issue for over 2 weeks but nothing being done,  they say they know about it and  finally acknowledged it on friday  !! , urgent is not in googles vocabulary ! 

[onohararicardo]

It's incredible, right? They sell us their equipments and we're unable to use them because they have a backend issue. It's like having a EaaS (equipment as a service) and their service simply does not work. I had a different expectation about how Google would support their users in this kind of situation.

[bpcs]

Same problem here and still waiting for Google...

[MrCrab]

Same issue as everyone else but at least happy to know where the issue lies. For now I just keep power cycling the router and points. Very frustrating! I bought Google because of their smooth/reliable integration reputation.