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Nest Wifi point says you are currently not on the same wifi network as your device

kuul13
Community Member
I have a Google router, and two google nest wifi points. Everything was working great for last one year. Today I changed the modem and I had to change the wifi network name. I was able to reset router and one of the wifi points, but the second wifi point is giving lot of trouble.
I am trying to set it up using Google Home, and it recognizes the device, but when it tries to connect to wifi - it says connected and then I get this message "You are currently not on the same wifi network as your device. Please connect to the appropriate wi-fi network to resume setup".
What does it even mean? I am connected to the new network on my iPhone 13 pro, on all other devices in home. I even hard reset this device to factory settings thinking it must be caching something. Not, sure what else to try. Appreciate if you can help or suggest a solution.
1 Recommended Answer

olavrb
Platinum Product Expert
Platinum Product Expert

The message about being connected to the wrong network could also be that the device you use for setup has VPN enabled, thus the steps I provided.

But could sound like your 3rd point does not factory reset successfully, might be a faulty device. It pulses slowly white afterwards, indicating that it is ready for adoption?

Could you just in case try the Google Home app from a different iOS or Android device?


I don't work for Google. I'm here to help and learn more.

View Recommended Answer in original post

6 REPLIES 6

olavrb
Platinum Product Expert
Platinum Product Expert

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).

IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.


I don't work for Google. I'm here to help and learn more.

kuul13
Community Member

I don't think it is do anything with Google Home app, the reason I say that is I connected other Nest Wi-Fi point successfully. The issue is with this Wi-Fi point, somehow it remembers my old network and is not not clearing it off.

Again, this point was used with my old network, I change the wi-fi network. The first point worked without any problem, but this one doesn't. During the setup, Google home recognizes the device, connects to the Wi-Fi Point, then it says Connecting to Wi-Fi, and then it say Connected followed by this message

Please connect to “My new WifNetwork”

You are currently not on the same wifi network as your device. Please connect to the appropriate wi-fi network to resume setup.

looking at the above message that I  receive, it seems that the point is somehow connected to old Wi-Fi network (not active anymore), and my iPhone/Home App is connected to the new Wi-Fi network. Hope that makes the problem much clearer.

olavrb
Platinum Product Expert
Platinum Product Expert

The message about being connected to the wrong network could also be that the device you use for setup has VPN enabled, thus the steps I provided.

But could sound like your 3rd point does not factory reset successfully, might be a faulty device. It pulses slowly white afterwards, indicating that it is ready for adoption?

Could you just in case try the Google Home app from a different iOS or Android device?


I don't work for Google. I'm here to help and learn more.

kuul13
Community Member

I tried to reset the nest wifi point to the factory setting again, and this time it seems to work. I am now able to connect to the wifi. I am not sure what happed last time when I did. Thank you for responding and for all the suggestions.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 
 

@olavrb, appreciate your helpful responses. 
@kuul13, awesome — glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

Hi everyone.

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel