Nest point and google WiFi point are down

[papaperro]

I have a nest wifi router, a nest point and a Google wifi point. Since yesterday points are down. I've restarted the router several times and nothing has changed. Any idea what is going on?

Thanks

[Jeff]

Hey, papaperro.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting from what you mentioned so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[papaperro]

Hi Jeff,

Thanks for your help. As I Said before, the router and the points are working just fine but, the points are not on line in the Google home app. That's all I can say so far.... 

Any advice?

Thanks

PETTER

[Jeff]

Hi, papaperro.

• Do your points show any status lights? If so, what color are they?
• Have you tried a full power cycle (unplugging them and waiting 10-15 seconds) on the router and points?
• Did both points go down at the same time, or did they go down separately?
• Do you have any devices that won't connect to the router, or is it just the points?

Thanks.

[Jeff]

Hi, papaperro.
I just wanted to check in real fast to see if you saw my reply and had that info. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks