Nest points goes offline often and internet hangs frequently

[Mota-manus]

Recently my home network is giving all kinds of issues such as interim disconnect, frequent nest points going offline. I thought points not able to reach each other because of out of range or something, added two more points but still no change. I also reset entire network and all devices at least 5 times

does anyone know a way out other than buying new mesh product 

[DukeCOD]

Similar issue to mine. I get super-slow Wifi every other day, around 1-2Mbps, and only a reset (i.e. unplug/plug back) helps. In the meantime, the desktop connected to the Ethernet port continues to fly at almost 1Gbps. Forums are full of this issue, but nothing happens.

[sicsacol]

Hi all,

Thanks for reaching out to the community page. I’m sorry to hear you're experiencing frequent network disconnections and your Nest Wifi points are often going offline, leading to your internet "hanging." I understand how concerning this may be, having your Nest Wifi devices experiencing the same issue, but I appreciate the troubleshooting steps you've already tried. Don't worry, I'd be more than glad to assist you. To better support you, I have a few questions:

• What color is the light on your Nest Wifi device?
• Did the primary Nest Wifi point go offline as well?
• Were there any recent changes to your network? For example, did you move to a different location, get a new Internet Service Provider (ISP), or install a new modem or router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your Wi-Fi devices that can cause interference?

Any additional details you can provide will be helpful.

Regards,

Jonathan

[DukeCOD]

Hi Jonathan,

I concur to what Mota-manus wrote. My laptop and phone are next to the main point, i.e. the router, and the Wifi necer goes down completely. It just becomes siper slow. From my speed trsts, it goes down from about 400Mbps to 2Mbps. Didn't measure changes in latency. The light stays white. Rebooting the (AT&T fiber optic) modem does not solve the issue. Only a router reboot solves it.

I currently have a smart plug scheduled to rurn the power off and on again to the router each night for a minute, so it will start fresh.

The slowdown happens every 1 to 2 days. No changes to the metwork and no interference from other networks afaik.

Thank you for finally looking into this problem, it heen present on previous Nest routers as well )I upgraded to AC2200 hoping it will go away, but I was clearly mistaken). Therefore I believe it to be either a heating issue with a component that is present in both versions or, kore likely, a software program (again, common to hoth versions).

Best regards,

  Duke

[Mota-manus]

Hi Jonathan, thank you for responding and looking into ongoing issue and your help, below are the answers to your questions

1. there is no specific color on these points except status yellow on two of the points which I bought and added recently 

the main point (which is router ) never goes offline 

there are no changes to any configuration or settings  

no specific devices near by. 

I noticed sudden issues so suspecting some google firmware upgrade Incase google pushed recently that we never know about 

[sicsacol]

Hi all,

Thanks for your replies and for the detailed information shared. To check this further, could you please provide the software version of your Nest Wifi devices? Please use the next article to view the software version.

Also, I recommend trying to change your DNS settings. If you have IPv6 enabled on your network, please change the IPv6 settings as well. You can find instructions on how to change it in the following article: Public DNS.

Please let me know how it goes. 

Regards,
Jonathan

[DukeCOD]

Hi,

thank you for looking into this!

my router's software version is 14150.883.17  IPv6 is not enabled on the internal network. DNS servers are 8.8.8.8 and 4.4.4.4 (but I don't believe it's a DNS issue, as the desktop, which is connected by Ethernet cable works fine while the WiFi slowly goes into a coma).

[sicsacol]

Hi @DukeCOD,

Thanks for getting back to me. Just to confirm, did you try to factory reset your entire network? If not, please do it. You can check the next article for information on how to factory reset your Wifi device.

Please keep me posted.

Cheers,
Jonathan

[DukeCOD]

I did it, same problems. 

[sicsacol]

Hi @DukeCOD,

Thanks for your update. Let's try adjusting your upstream router's settings. Here are the primary options, from most to least effective:

• Enable Bridge Mode: This turns your modem/router combo into just a modem, preventing conflicts with your Nest Wifi. Please check with your ISP first, as it might affect other services (like TV or phone).
• If bridge mode isn't an option, enable DMZ for your Google Wifi's IP address and disable your upstream router's Wi-Fi. Nest Wifi has its own firewall.

For detailed steps or assistance, it's often best to contact your Internet Service Provider (ISP).

Please let me know how it goes.

Regards,
Jonathan