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Nest wifi disconnect issues

Pschild
Community Member

I have been experiencing disconnect issues for my nest access points for months.  They go offline and need to be rebooted several times a day. I have seen numerous posts about this over the last few months as well. When is Google going to fix this issue and do a firmware update?  What's sad is I am seeing post from the new Bass pro that say the same thing.

8 REPLIES 8

Jeff
Community Specialist
Community Specialist

Hi Pschild,

 

I have a couple of things for you to check. In your advanced network settings in the Home app, do you have IPv6 enabled? If so, can you remove that and see if it changes things for you? Also, when your points go offline, do you need to perform a restart for them to come back online, or will they eventually reconnect?

 

Thanks,
Jeff

AbigailF
Community Specialist
Community Specialist

Hey Pschild,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello Pschild,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Cheers,
Abi

Pschild
Community Member

I have installed nest Wi-Fi networks at multiple locations and everyone is complaining of the same issue. There are threads all over the Internet about this issue as well. When will Google nest acknowledge that there is a problem with the devices?

 

Patrick Schild

Pschild
Community Member

All IPV6 is off.  At all locations.

AbigailF
Community Specialist
Community Specialist

Hey Pschild,

 

Give these steps a try:
 

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.

Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.

Unplug the power from your Google Wifi devices for 2 minutes.

If the issue persists, try factory resetting your network.
 

Let us know how it goes.

 

Best,

Abi

AbigailF
Community Specialist
Community Specialist

Hi Pschild,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello Pschild,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi