Nest wifi losing wifi Connection

[Duncansandal]

I have a google nest wifi with two access points and the entire house will lose internet connection over and over again all day long.  I’ve even switched internet suppliers and it continues to happen.  Is there any solution to fix this? 

[steve10brink]

I am also seeing this type  of problem.  Plus, I don't think my router has been upgraded to the latest version.  It's currently sitting at version 1415.376 which, I believe, is not the latest version.  I've also found that the access point I have will go off-line for no apparent reason.  Can someone give me some guidance?

[Ciege211313]

I have factory reset mine as it dropped the connection to everything.  It just now dropped it again, and I am not sure I want to factory reset again.  I have confirmed it's not the internet provider as I have an old Wifi Router that works perfectly fine.

[AbigailF]

Hey folks,

Thanks for reaching out — let's see what's going on. 

A few questions: has there been any recent changes on your network structure?  Are you using a modem/router combo provided by your Internet Service Provider (ISP)? Also make sure that there are no special characters on your guest network's name and password.

Try giving these steps a whirl:

• Unplug the power from your Google Wifi devices for 2 minutes.
• Change your guest network's name and password
• If the issue persists, factory reset your network and use a different network name and password. You may skip this part if you've done it already. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

[AbigailF]

Hi everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

[steve10brink]

My Nest router still loses internet connection about once per day.  I didn't have this problem when I first got it.  Is there a way to automatically reset the router at a certain time every day?  Resetting seems to always fix the problem.

[steve10brink]

Hi Abigail,

I'd prefer not to factory reset the router as I have too many devices I would have to reconfigure.  See my earlier remarks about a possible solution.

-Steve

[AbigailF]

Hello steve10brink,

I understand that you don't want to factory reset your Nest Wifi devices as you already have client devices connected to it. If you use the same network name and password during setup, your client devices will automatically re-connect to your network without having to manually do it for each one. Let us know what you decide to do. We'll wait for your update.

Best,
Abi

[steve10brink]

The problem is that I have some computers on DHCP IP reservations and don't want to go to the hassle of adding these in again.    I guess if the problem continues I will have to do the factory reset but I want to avoid it if I can.  It seems to me that just resetting the network should fix any problems.

[AbigailF]

Hey again steve10brink,

Thanks for being open-minded about trying out the troubleshooting steps. I'll keep this thread open for a few days to give you time to update us. Let us know if you have any questions and we'll be happy to answer them for you.

Thanks,
Abi

[steve10brink]

I seem to have the same problem.  Not sure what the resolution is at this point.  Still seeking help.

[steve10brink]

My Nest router still loses internet connection about once per day.  I didn't have this problem when I first got it.  Is there a way to automatically reset the router at a certain time every day?  Resetting seems to always fix the problem.

[LovelyM]

Hi steve10brink,

I'm checking back in should you still have some questions here. Let us know by replying to this thread. 

Cheers, 
Lovely

[steve10brink]

Same problem but I dont want to factory reset the router just yet.  Resetting the router helps for several days then it has problems again.  It would help if there was an automatic reset app available to reset the router at, say, 3am.  That should fix the problem without me having to do a factory reset and reconfiguring my network devices.

[LovelyM]

Hello steve10brink, 

I understand your point. If you haven't already, change the DNS to 8.8.8.8 on the primary server and 8.8.4.4 on the secondary server. After that, toggle on the Nest Wifi cloud services. Here's how: open the Google Home app > Tap Wi-Fi and then Settings > Choose Privacy Settings > Toggle Nest Wifi cloud service off, then on > Tap Save.

Keep me posted.

Thanks, 
Lovely

[LovelyM]

Hi steve10brink, 

Chiming in to see if you've tried the steps above. Let me know if you're still having problems so I can help you address them.

Cheers, 
Lovely

[AbigailF]

Hey everyone,

@steve10brink, we haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks for the help, @LovelyM.

Best, 
Abi