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Nest wifi needs frequent restarts to maintain wifi speeds

Community Member

I have a Nest AC2200 mesh system of a router and one point (model # GA00822) in a 2 story, 800 sq ft townhome. My internet is 1gb service on Cox cable with a Cox supplied Panorama modem. It is set to "bridge mode", so it's not putting out a competing wifi signal. The router is on the ground floor, close to the modem, connected to it with a short Cat 6 ethernet cable. The point is on the floor above it, and one room over (maybe 25' away). The problem is that often when I check the wifi speed of the network via the Google home app, the download speed is often 10% of what Cox is providing, even when the upload speed is normal. For example, the download speed maybe between 70-90gb, while the upload speed is anywhere between 30-40gb. After some troubleshooting and lots of back and forth with Cox tech support, we found that if I power down the router, restart it and check the speed again (with the Google home app), the download speeds go back to any where between 750 and 900gb, in line with what I should be getting. The upload speed remains the same. 

This works fine until sometime later (no set's somewhat erratic), the wifi download speed is again in the 70-90gb range. Restart the router and all is fine again, until sometime later, it's not. This happens frequently.

This is pretty infuriating, and I'm about to ditch the Nest wifi system for something else, probably an Orbi mesh system, unless someone can help me solve this problem.

At another property I own with 1.2gb Comcast internet and an Orbi wifi mesh system, this never happens.

  1. Anyone have an idea what the problem is ?

Community Specialist
Community Specialist

Hello BobfromCO,


Thanks for reaching out. We'd love to help.


Let's try some troubleshooting steps and let me know if there's any improvement in your internet performance.

  • Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  • Remove any special characters from your network name and password.
  • Turn off IPv6.
  • Change your DNS server to on the primary server and on the secondary server. Hit the save floppy disk icon on the upper right.
  • Unplug the power from your Google Wifi devices for 2 minutes.
  • If the issue persists, try factory resetting your network. Take note that this will remove all network data.


Keep me posted. 


Community Specialist
Community Specialist

Hi BobfromCO,

I just wanted to jump in real fast to see if you saw Lovely's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.


Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.