google wifi point getting stuck at adding wifi point to your wifi network

[steensimon76]

i have a pack of 3 and trying to add another wifi point everything is fine all process go through , it seems to get stuck at  adding wifi point to your wifi network.

error message - something went wrong please ensure you are connected to the internet and try again .

[LovelyM]

Hi steensimon76, 

Thanks for reaching out and I'm sorry for this experience.

A few questions: are you having issues adding the two Google Wifi points? What phone are you using for the setup? Have you tried some troubleshooting steps?

Try to force close and reopen the Google Home app and reboot the Google Wifi points for a minute to refresh the connection. If the issue remains, toggle the WiFi off and then back on. Here are the steps: open your phone's Settings > Choose WiFi > Switch the WiFi off, then on.

Let me know how it goes.

Best, 
Lovely

[Jeff]

Het steensimon76,

I just wanted to jump in real fast to see if you saw Lovely's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff