09-23-2021 09:50 PM
I have been using google nest wifi sincr it has come out. From these 2-3 days I have experience Wifi points don't respond to my word. All my nest mini works except my Points. The wifi function is fine but the assistant function is broken.
I have tried
1. Reset the wifi point (This doesn't help.)
2. Factory reset wifi point (This helps but next day the problem comes back)
It is so frustrating because I need to factory reset it every day.
09-28-2021 03:50 PM
Sorry for the issues you're having with your Google hotword functionality. I'm sure that's frustrating to deal with. Let's take a look at the situation and we can work out what's going on here.
Thanks for letting me know what troubleshooting steps you've taken, that helps me to narrow things down as we go. I have a few more questions for you.
Here are the instructions for changing sensitivity: https://bit.ly/37qWCbz.
Go ahead and try adjusting sensitivity on your various devices to see if you're having an issue with it being too low or too high on a certain device. If this doesn't improve your situation, please come back and let me know so we can look at other possible causes. Thanks.
09-28-2021 10:10 PM
Thank you for your reply.
For your questions:
1. No other devices have picked up my hotwords
2. I have tried increasing the sensitivity but no luck.
3. All nest minis never miss my words. Only nest wifi points.
I doesn' turn off the mic on the nest wifi points.
To this day, my nest wifi point doesn't pick up my hot words. 😭
10-05-2021 03:44 PM
Thanks for getting back to me with that update. I'm going to have to take this to an internal team and see if I can get some more support going on this one. I just wanted to let you know that I haven't forgotten about you and I'll reach out as soon as I know more.
10-15-2021 09:33 AM
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread.
10-21-2021 03:11 PM
I still haven't heard any updates on this, but I wanted to check in as it's been a while. Has anything changed in your situation? Are you seeing anything different now than before? If anything has changed, let me know.
10-22-2021 01:17 AM
The problem still remains. I can't use assistant function on my Nest Point.
10-22-2021 09:04 AM
Thanks for letting me know. As I said, it's still being looked at, but I wanted to be double sure you were still seeing the same thing.
11-16-2021 01:23 PM
It's been a while, so I just wanted to check in and see if you were still seeing the same issue with your WiFi point. I haven't received a fix for this at this time, but I wanted to see if you were still affected.
11-29-2021 10:35 AM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.