Nest wifi point not setting up

[Sanderm2]

I've just purchased a new nest point and can't set it up in Home. 

When I go into Home and select add device it finds it but states " Nest wifi point found, it needs to be activated before set up."

How can you activate it outside of Home ? 

I've tried the Nest app but that tells me to set it up in Home. 

Any ideas ? 

[Jeff]

Hi, Sanderm2.

Sorry to hear about the setup issues. I imagine you're quite frustrated not to be able to use your new hardware. Let's take a look at this and get it sorted out. I have a few questions to help us narrow in on what's happening.

• Is this a brand new device, or was it purchased secondhand?
• Have you gone through the factory reset process on the device before setting it up?
• Are you using an Android or iOS device for setup?

If you can give me a few more details, we can start trying some fixes on this.

Thanks.

[Jeff]

Hi, Sanderm2.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks