Nest wifi pro - Gaming with ps5 it's impossible, the same with videocall

[FiorenzoDV]

I was really happy with my google wifi. After installing fiber I decided to buy the new nest wifi pro. The connection works well and the speed is great.... The problem is that if I try to play playstation 5 online the thing is impossible. The connection lags all the time and the playstation shows the unstable connection symbol. Same things with videocall like zoom or google meet. I have changed the dns, reset the network several times, tried ipv6 and not, removed the favorite activities... I don't know what to do anymore. Should I make a return to amazon? I have the main router that is connected to the isp modem, then to the router I connected a switch that connects the other two satellites via backhaul. With google wifi I had no problem, now instead of improving I have an unstable connection. Until recently, before the last reset the connection often collapsed just and I solved only by rebooting the network.

PLEASE HELP ME

[AbigailF]

Hello FiorenzoDV,

Thanks for posting. I’m sorry to hear about your issue and I’d like to help out. Please try the steps below:
 

1. Open your Google Home app.
2. Tap Wi-Fi > Settings > Preferred activities.
3. Uncheck 'Video Conferencing' and anything else that’s currently checked.
4. After that, restart your entire network.

To restart your network:

1. Open the Google Home app.
2. Tap Wifi > Settings > Restart network.

Let us know how it goes.

Regards,
Abi

[FiorenzoDV]

Done. But same problems

[AbigailF]

Hey there,
 

Thanks for the update.
 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
 

Give these steps a try:
 

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.
• You may skip the steps that you’ve done already. 
   

Let us know how it goes.

Best,
Abi

[AbigailF]

Hi FiorenzoDV,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

[AbigailF]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi