Nest wifi pro dosent work

[Suv]

I purchased the nest wifi pro, immidieatly after installing I realized that the produc is not good, it keeps crashing.

I purchased from Google online store. within 14 days I opened a ticket and they tried to trouble shoot and it didnt work. They said they will come back to me withing 48 hors, it has been more that 6 days no reply, even after repeated emails. I called customer support, they are not willing to refund. they hung the phone on me saying since - im not allowing them to trubleshoot. 

every day same story, I spend hrs trying to connect custimer support, to retuen this product.

What can I do ?

[nerys · Accepted solution]

Hi Suv,

Thanks for posting in the community! 

I sincerely apologize for the negative customer experience you had with support. I'm also sorry to hear that none of the troubleshooting worked. No worries; I'm here to assist you! 

In order to check all the troubleshooting you followed and to look for the best way to solve this situation, can you please provide me with the case ID? This will help me to check all the necessary information.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.

[nerys · Accepted solution]

Hi Suv,

Thanks for posting in the community! 

I sincerely apologize for the negative customer experience you had with support. I'm also sorry to hear that none of the troubleshooting worked. No worries; I'm here to assist you! 

In order to check all the troubleshooting you followed and to look for the best way to solve this situation, can you please provide me with the case ID? This will help me to check all the necessary information.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.

[Suv]

This is the case id - case ID 9-9172000035834 , it was opened on on june 28th.

Much obliged if u help to refund and return the item

regards

Suv

[nerys]

Hi Suv,

Thanks for your reply! 

My team would like to know more about this situation. When you get a chance, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.

I'm happy to help further if you need additional assistance or have any questions. This thread will remain open for your convenience.

Best regards,

Nery.

[Suv · Accepted solution]

I have replied in details to the link you mentioned. Much obliged if I can get a refund thanks