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Nest wifi pro not supporting matter device

Dutch66
Community Member

‎06-12-2025 05:00 AM

I just setup a new Nest wifi pro to replace my gen 1 nest wifi. Everything is connected and working but when I attempt to add a new matter enabled device to google home it gives me an error “You need a hub for Matter to set up and control with Google Home”. This is one of the main reasons I got the new nest wifi pro & it specifically says it supports these devices. Please help!

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GabrielaG
Community Specialist
Community Specialist

‎06-15-2025 03:39 PM - last edited on ‎06-17-2025 04:03 PM by Community Specialist

Hi @Dutch66,

 

Thanks for reaching out to the community. I understand you are trying to connect your Matter device, but you're getting the error message, 'You need a hub for Matter to set up and control with Google Home.' No need to worry; I'm happy to assist you.

To help provide you with the correct information, I'd like to ask you a few questions and send you some troubleshooting steps:

  • What is the Matter device you are trying to add? 
  • Are you connecting the Matter device to the same WiFi network?

I'll look forward to your response.

 

Regards,

Gabriela

 

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