New nest wifi won't connect to wifi

[Glacier6ful]

google nest mesh wifi will not connect via ethernet to my frontier modem/router to gain access to internet. keeps telling me to reboot modem. rebooted several times. no luck. any suggestions?

[olavrb]

You probably have to put your modem/ ISP equipment in bridge mode if it isn't already, else you'll have double NAT.

And since iOS is mentioned:

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).

[Glacier6ful]

Thanks for the help. 

[Jhonleanmel]

Hey folks, 

@olavrb, appreciate your helpful responses. 
@Glacier6ful, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[Glacier6ful]

Everything is good now. Appreciate the help. 

[Jhonleanmel]

Hi Glacier6ful, 

Awesome — glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers, 
Mel