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New nest wifi won't connect to wifi

Glacier6ful
Community Member

google nest mesh wifi will not connect via ethernet to my frontier modem/router to gain access to internet. keeps telling me to reboot modem. rebooted several times. no luck. any suggestions?

5 REPLIES 5

olavrb
Platinum Product Expert
Platinum Product Expert

You probably have to put your modem/ ISP equipment in bridge mode if it isn't already, else you'll have double NAT.

And since iOS is mentioned:

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).


I don't work for Google. I'm here to help and learn more.

Glacier6ful
Community Member

Thanks for the help. 

Hey folks, 

@olavrb, appreciate your helpful responses. 
@Glacier6ful, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

Glacier6ful
Community Member

Everything is good now. Appreciate the help. 

Hi Glacier6ful, 

Awesome — glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers, 
Mel