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Not getting notifications when the connection is lost

MarinaN
Community Member

Why am I not getting notifications when the router looses connection if all my notification signs are turned on?

2E029F02-7F52-4C97-AC5A-3FFBC9D6199A.png

10 REPLIES 10

MplsCustomer
Bronze
Bronze

@MarinaN

As just another Google Nest customer, and maybe I'm missing something, but I guess I would wonder how a WiFi point could notify you it lost its internet connection, since it would need an internet connection to notify you.

olavrb
Platinum Product Expert
Platinum Product Expert

It's not the puck that goes offline that notifies, but Google backend when it looses connection to the puck in question.


I don't work for Google.

@olavrb

Then in this case, is the Google Nest backend apparently failing to send notifications?

olavrb
Platinum Product Expert
Platinum Product Expert

That. Or OS notification settings for the app; there are such settings avsilable outside the app on Android at least. Or the problem of Nest Wifi units appearing as offline in the Google Home app without actually being offline.


I don't work for Google.

AbigailF
Community Specialist
Community Specialist

Hey folks,

Thanks for lending a hand, @olavrb.

@MarinaN, I wanted to check if you were able to take a look at your phone’s notification settings as mentioned above. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Abi

AbigailF
Community Specialist
Community Specialist

Hi MarinaN,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

MarinaN
Community Member

Hi Abi,

im still not getting notifications when the router goes offline, but happily the Wi-Fi stopped dropping so often

AbigailF
Community Specialist
Community Specialist

Hey MarinaN,


I’m happy to hear that the dropping issue has stopped. To confirm, were you able to check your phone’s notification settings? It could be the reason why you’re not getting notifications from your Google Home app.

Cheers,

Abi

AbigailF
Community Specialist
Community Specialist

Hi MarinaN,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hey MarinaN,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi