cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Not recognizing internet connection

Clane10
Community Member

Bought 2 Nest wifi pro devices and set them up 6-8 weeks ago.  They worked beautifully until about a week ago.  Our internet provider dropped service for bout 6 hours.  When service returned, both my main nest router and the nest mesh router upstairs was blinking yellow.

I tried to reset them but i cant even get Google Home to recognize them via QR code on the bottom of the nest router.  I know there’s a good internet input because I have another system running off the very same internet just fine.

I cant reinstall them now because I can’t even get Google Home to recognize them.  I’m stuck and have no idea how to proceed.

2 REPLIES 2

Clane10
Community Member

The one additional piece of information is that when I first set these up, as soon as I clicked netted them and they went through their boot up process, the light turned blue.  Now it just flashes yellow.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If the internet drops for an extended period, the best bet is to power cycle both the ISP router, as well as the Nest Wifi pods.  If you have already started a factory reset, then my suggestion would be start from scratch, and do the points one at a time.  Get the primary one working first, close out the setup, then go back in and add the second one)