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Pixel 4xl frequently loses connection to my Google wifi mesh network.

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Adam Goldstone

Pixel 4xl frequently loses connection to my Google wifi mesh network. Does not occur with any other device on network including wife's Samsung phone or ipads. Does not occur to pixel 4xl on any other wifi network. It occurs even if phone is not moving around the area. Not sure if pixel 4 issue or wifi issue or both.

3 REPLIES 3

abellaj
Community Specialist
Community Specialist
Also -- did you add the mesh network to an existing system? If you did, was the original router removed or at least changed to "bridge mode"? If not, your phone might be seeing the old system and trying to connect to it.
 
WiFi networks can easily be misconfigured and then cause odd issues. The fact that the problem does not happen on other WiFi networks is an almost certain indicator that the problem is something in your home network.
 
From: Jim
(Silver Product Expert)

Jeff
Community Specialist
Community Specialist

Hi, Adam.

I just wanted to follow up on this thread real quickly. Hopefully Jim's help got you the answer you needed, but if you still need support here, please let us know and we'll be happy to keep working on this with you.

Thanks

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS