Pod issues

[DSKGftf]

I have had goggle pods for like 4yrs now,  I have 300mbps spectrum but my wireless computer is only getting 1-1.75 mbps speed.  Spectrum tech suggested checking to see if any firmware has been made available????  I didn’t know that was a thing, is it and how would I go about updating it?  Thanks, tech handicapped Dave

[olavrb]

Google Wifi and Nest Wifi auto update their firmware, ain't nothing you can do about when it happens.

About the speed issues, it could help to factory reset all the pucks and set them up from scratch.

• https://support.google.com/googlenest/answer/6246619?hl=en
• https://support.google.com/googlenest/answer/9548301?hl=en

Could also help to disable all preferred activities:

• https://support.google.com/googlenest/answer/9541371?hl=en

[Jeff]

Hi DSKKftf,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[EdwardT]

Hi DSKKftf,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi DSKKftf,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward