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Random disconnection of Google Wifi during working hours

Community Member

Dear Nest Community,

I'm a bit angry with my new Nest Google Wifi 6.

I ordered 3 routers that are connected in mesh mode with a good connection between them. My internet connection is slow (28Mbit/s down and 6 Mbit/s up) but stable.

However, I have a random disconnection twice a week of my Wifi router and I don't know what happened with them. All my endpoints who are connected via Wifi are disconnected during that time. Maybe an update, maybe a crash maybe other things. Impossible to know what happened to them. That's a nightmare when you are in a meeting.

Any idea how I can troubleshoot the issue without the help of the nest support team who are nearly unreachable ?

Thanks for your help.


Community Specialist
Community Specialist

Hey Mambbolousa,


Thanks for posting — let's see what's going on.


Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

  • If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  • Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  • Remove any special characters in your network name and password.
  • Turn off IPv6.
  • Change your DNS server into on the primary and on the secondary server. Hit the save/ floppy disk icon on the upper right.
  • Unplug the power from your Google Wifi devices for 2 minutes.
  • If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.


Community Specialist
Community Specialist

Hi Mambbolousa,

Checking back in should you still have some questions here. Let us know by replying to this thread. 


Community Specialist
Community Specialist

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.