Red pulse light on Google Mesh

[tmajean]

What does Red pulse light mean? I've done the the factory reset, but it's goes back to red. Is there a Google Help Hotline? Thanks!

[olavrb]

What the light mean:

• https://support.google.com/googlenest/answer/6191584?hl=en

If you've followed factory reset instructions to the point ( https://support.google.com/googlenest/answer/6246619?hl=en ), it sounds like a deffective unit.

Nest Support:

• https://support.google.com/googlenest/gethelp

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@tmajean, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hi tmajean,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[tmajean]

Seems ok now, thanks!

[AbigailF]

Hello tmajean, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Regards, 
Abi