Problem connecting to cloud Nest Router

[warwickn]

Hi

I have a new Nest router which I am trying to setup via iOS. The google home app detects the new router, connects and takes me to the WAN setup fine. Following this I get an error message Problem connecting tocloud Please try again later. I have tried power cycling both the router and modem and also facory reset on the router with no joy. I do not have an active vpn. Please help

[PatrickP_Viking]

Hey @warwickn .

There are known issues when setting up devices with iOS due to default settings Apple enables. The below link should get things working:

Troubleshoot setup with iOS 

Please let us know if this resolves the issue(s) or if more assistance is needed.

[AbigailF]

Hey folks, 

@PatrickP_Viking, appreciate your helpful response. 
@warwickn, chiming in to ensure everything is good here. Have you had the chance to check PatrickP_Viking's response? If yes, how is it?

Best,
Abi

[AbigailF]

Hey warwickn,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

[AbigailF]

Hi warwickn,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi