Region incompatible nest wifi

[JTP]

Hi, 

I've recently bought an additional Nest Wifi Point through a reseller (Bol.com) to expand my mesh network. When I try to configure this I get the following message: 

"This Nest Wifi point was manufactured for a different country, and may not be compatible with your Wi-Fi network."

I never had this message with the other points. Is this issue worth sending the point back? The point is very close to the router and says it has weak connection, which I find odd. 

[olavrb · Accepted solution]

Mixing regions is not supported, as mentioned in this guide:

• https://support.google.com/googlenest/answer/9548301?hl=en

So returning it sounds like the correct option.

[Jeff]

Hi JTP,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey JTP,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

[JTP]

Hi, sorry I thought accepting as solution was good enough. Yes, olavrb has answered my question. 

Thank you for the follow-up 

[Jhonleanmel]

Hey there, 

@JTP, awesome — glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

[Jhonleanmel]

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel