My router keeps rebooting every 10 minutes which is of course very annoying. I got an email from # saying my router has an issue and it can be replaced for free. However the form that is linked does not work, it just opens Nest Support Homepage.
Sorry for the issues you're having with your reboots and for the email confusion. You will want to contact support directly for help with the email as they can walk you through everything via phone or chat. You can reach them here: https://bit.ly/3o1aRK5.
If you have any problems getting in touch with support, please let me know.
I got the same issue with the email I received. I tried using your https://bit.ly/3o1aRK5. But I go round in circles. Is there an email group I can email?
Hi, totter. I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping. Thanks.
yes I still need assistance. I talked with contact support via chat and the operator did not acknowledge sending that form. We went through a device reset but it did not solve the problem. I am pretty sure it is a hardware issue of those units and that I am not the only who has that reboot problem and received that form for a replacement. Thanks.
For those contacting support, make sure you aren't selecting to return to the forums and instead are selecting to contact them by chat or email. You can get sent right back to the forums if you don't select one of those methods.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks for the update, totter. I'll go ahead and close this up as you're working with support. If there's anything else you need, feel free to open up a new thread.
