Sorry for the issues you're having with your reboots and for the email confusion. You will want to contact support directly for help with the email as they can walk you through everything via phone or chat. You can reach them here: https://bit.ly/3o1aRK5.
If you have any problems getting in touch with support, please let me know.
yes I still need assistance. I talked with contact support via chat and the operator did not acknowledge sending that form. We went through a device reset but it did not solve the problem. I am pretty sure it is a hardware issue of those units and that I am not the only who has that reboot problem and received that form for a replacement.